FAQs

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Click “Sign in”at the top right corner of www.baleaf.com. You can register with Facebook,Google+,Instagram,Twitter or your email account.

I forgot my login password?

I forgot my login password? Click on “Forgot your password” at the Sign in page,fill your registered email then we’ll send a new password to your registered email.

2.Ordering & Payment

How to change the order information?

As a rule, once the order has been made,the detail information (such as the size,color,material,shipping address,etc) is not allowed to change any longer

How to check order status?

You can check your order status in your account.

How can I do if I place a duplicate order?

If you place a duplicate order,please contact us,we will cancel one ASAP.

Can all items ship internationally?

Unfortunately we cannot currently ship item to customers living outside of the US.

How to choose the right size?

We make a HOW TO MEASURE and a sizing chart in item page,they are only for your reference.

Can I use cash on delivery?

I'm sorry.Cash on delivery is not supported.You can use Paypal.

3.Shipping & Delivery

When will my order ship?

Your order will be processed and shipped within two business days of the order being placed.

How can I track my order or delivery status?

After item shipping,we will send you a e-mail about order delivery,and you can check delivery message in your account.

How long does delivery take?

We will shipping your order in 24-48h,and Items should arrive within 3-7 business days.

Do you ship to PO Box or APO/FPO/AFP military address?

I'm sorry,We do not ship to PO Box or APO/FPO/AFP military address.

4. Returns & Refunds

What is your return policy?

If you are not completely satisfied with your purchase, breathe easy. You may return it for a refund within 30 days of the delivery date.

How can I return for refund or exchange my order?

If you want to refund or exchange my order,Please contact our Customer service team for return.

Where can I return the items to?

If you want to return your items ,we suggest you contact our customer service team at info@baleaf.com And,they will tell you how to return your items.

How long does it take for the refund to be processed?

We will process the refund after we receive your package, to confirm whether your items adhere to our Return & Exchange. Following confirmation, we will authorize the refund for you, this usually takes 3-5 working days for us to process following receipt of your package and we will send email notification. The payment method and policy of the respective payment providers determine when the refund will appear in your account balance.