(F)requently (A)sked (Q)uestions
Click on the "Account" button located at the top right of any page to "Log in" or "Create a New Account".
Alternatively you may proceed to check-out where you will be prompted to use your account.
In case you forgot your login information, please click on the "forgot password?" button on the log in page.
Once an order has been placed, no changes are able to be made due to the Amazon Fulfillment Method.
You are able to check your order status through your own Baleaf Account.
In case of duplicate orders, please contact our Customer Support to resolve the issue.
Unfortunately we currently do not ship items to customers living outside of the United States.
Unfortunately Cash on Delivery is not available at this time.
Baleaf currently accepts Visa, Mastercard, Maestro. We also accept payment via Paypal.
All of our products are stored and shipped from Amazon's Fulfillment centers located throughout the United States.
Your order will be processed and shipped within 1 - 10 business days of the order being placed and shipped within 2 - 5 business days.
After your item has been shipped, an e-mail confirmation will be sent to the e-mail address you have provided during your registration.
All item orders made on this website are Fulfilled by Amazon which should arrive within 3-7 business days.
Due to the fact that Amazon's Fulfillment center is shipping all of our products, please contact Amazon Customer Support regarding Prime Shipping enquiries
We do not ship to PO Box nor APO/FPO/AFP military addresses.
Our products are made in China, and tested in Italy.
In most cases sizes hold true according to the size chart provided, however please allow for 0.25" - 0.5" difference due to manual measurements.
Please refer to the washing label in the clothes to the Care Instructions of the item(s).
Product sizing varies between products and styles. Product size information can be found in the size chart as the last image on our product page.
Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of Amazon warehouses we are utilizing, your order might be seperated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.
We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please contact our Customer Service team via E-mail so they can get you your item(s) as soon as possible.
Although we strive for perfection, on a rare occasion we send the wrong items. So sorry for any inconvenience cause but our Customer Service team is always on standby to resolve these types of situations. Please contact us as soon as possible via E-mail so we are able to resolve the situation and get you your item(s) as soon as humanly possible.
Yes, we are able to create customized item(s) for you. In this case, please send an E-mail to Customer Service with your request and we will follow up with you shortly. *** Note: Keep in mind that different prices and Minimum Quantity Orders may apply for different items. ***