HOME / FAQ

(F)requently (A)sked (Q)uestions

Click on the "Account" button located at the top right of any page to "Log in" or "Create a New Account".
Alternatively you may proceed to check-out where you will be prompted to use your account.

I forgot my login password?

In case you forgot your login information, please click on the "forgot password?" button on the log in page.

2. Ordering & Payment

How do I change my order information?

Once an order has been placed, no changes are able to be made due to the Amazon Fulfillment Method.

How can I check the status of my order?

You are able to check your order status through your own Baleaf Account.

What to do when I ordered in duplicate?

In case of duplicate orders, please contact our Customer Support to resolve the issue.

Can you ship items internationally?

Unfortunately we currently do not ship items to customers living outside of the United States.

Can I use cash on delivery?

Unfortunately Cash on Delivery is not available at this time.

How can I pay for my order?

Baleaf currently accepts Visa, Mastercard, Maestro. We also accept payment via Paypal.

3. Shipping & Delivery

Where are your products shipped from?

All of our products are stored and shipped from Amazon's Fulfillment centers located throughout the United States.

When will my order ship?

Your order will be processed and shipped within 1 - 10 business days of the order being placed and shipped within 2 - 5 business days.

How can I track my order or delivery status?

After your item has been shipped, an e-mail confirmation will be sent to the e-mail address you have provided during your registration.

How long does delivery take?

All item orders made on this website are Fulfilled by Amazon which should arrive within 3-7 business days.

I have Amazon Prime, why is shipping taking long?

Due to the fact that Amazon's Fulfillment center is shipping all of our products, please contact Amazon Customer Support regarding Prime Shipping enquiries

Do you ship to PO Box or APO/FPO/AFP military address?

We do not ship to PO Box nor APO/FPO/AFP military addresses.

4. Item(s)

Where are your items made?

Our products are made in China, and tested in Italy.

How true do sizes hold as displayed on your size chart?

In most cases sizes hold true according to the size chart provided, however please allow for 0.25" - 0.5" difference due to manual measurements.

How do I care for the item(s) received?

Please refer to the washing label in the clothes to the Care Instructions of the item(s).

Where can I find product sizing information?

Product sizing varies between products and styles. Product size information can be found in the size chart as the last image on our product page.

Why did I only receive part of my order?

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of Amazon warehouses we are utilizing, your order might be seperated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please contact our Customer Service team via E-mail so they can get you your item(s) as soon as possible.

I received the wrong goods, what do I do?

Although we strive for perfection, on a rare occasion we send the wrong items. So sorry for any inconvenience cause but our Customer Service team is always on standby to resolve these types of situations. Please contact us as soon as possible via E-mail so we are able to resolve the situation and get you your item(s) as soon as humanly possible.

Am I able to order the item(s) with my own logo/color/style (OEM)?

Yes, we are able to create customized item(s) for you. In this case, please send an E-mail to Customer Service with your request and we will follow up with you shortly. *** Note: Keep in mind that different prices and Minimum Quantity Orders may apply for different items. ***