FAQ

Any questions, please feel free to contact our Customer Support to resolve the issue.


Click on the "Account" button located at the top right of any page to "Log in" or "Create a New Account". 
Alternatively you may proceed to check-out where you will be prompted to use your account.

In case you forgot your login information, please click on the "forgot password?" button on the log in page.

Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed.

Please contact our Customer Support to resolve the issue.

You are able to check your order status through your own Baleaf Account.

Unfortunately Cash on Delivery is not available at this time.
Baleaf currently accepts Visa, Mastercard, Maestro. We also accept payment via Paypal.

All of our products are stored and shipped from Fulfillment centers located throughout the United States.

Your order will be processed and shipped within 1 - 10 business days of the order being placed and shipped within 2 - 7 business days.

All item orders made on this website should arrive within 2-7 business days.

Product size information can be found in the size chart as the size choices on our product page.

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please contact our Customer Service team via E-mail so they can get you your item(s) as soon as possible.

We accept returns with original packaging and tags intact, within 30 days of receiving. Here is the Return Policy. You can contact us at Return Center or send an email to info@baleaf.com directly.

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