Customer Service

SHIPPING & DELIVERY

Typically all orders will be dispatched in 24-48 business hours after payment has been cleared. Please note that we do not dispatch on weekends or holidays.

The consignment number will be sent to you via email address you provided. Please note that we can’t accept PO Box addresses.

Shipping time frame: USA 7 – 10 Business days. Others: 10 – 35 days.

International Shipping: The buyer is responsible for any applicable import duties and taxes. Please check with your country's customs before purchase.

Please verify your shipping address during checkout. We are not responsible for wrong addresses provided during the checkout process

RETURNS & REPLACEMENTS

30 Days return for refund or replacement,

Return product must under resalable condition and with original package.If there is anything missing or damaged of the returns, a 15% restocking fee will be occurred.Refund or replacement will be organized once the returns have been received.Shipping charges are NOT refundable.

Please contact us via  email sales@baleafonline.com with any problems you are having and we will assist you ASAP.

We want to ensure that all of our customers are completely satisfied with their purchase. If you are not 100% satisfied with your product for any reasons such as damaged, defective, not as advertised, incorrect item shipped, etc. you may return it simply by contacting us. 

PRIVACY & SECURITY

The services provided by this website may automatically collect certain information about visitors; such information includes the number of visitors, access time, visited pages, visiting address, etc. This site uses this information to analyze our server and management of the site.

In order to provide you with a more personalized service and thoughtful use of Cookies technology, which can help you save for the use of our services and re-enter the registration information and track the status of your browser. Refer Cookies technical information.

When you intend to register as members, the site asks you to choose a user name and password, but also provide a password hint question and answer so that you lose your password; we can confirm your identity. You can only use your password to your account. If you leak the password, you may lose your personally identifiable information, and may lead to judicial action against you; this site does not assume any legal responsibility. So try to take good care of your private passwords and regularly update your password.

The site will not provide users' personal information to third parties, or as other uses.

PAYMENT, PRICING & PROMOTIONS

We only accept payment via PayPal for now.

While place the order, please make sure to make payment in 3 days, or we have right to close the transaction.

We will send the items out within 2 working days after payment cleared; usually you can get them within 7-20 working days.